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General
Terms and Conditions
Personenbeförderung
Cornelius Schieck
Hausackerweg 18 - 69118 Heidelberg
phone:
06221/ 16 46 64
f ax: 06221/ 18 30 94
mobil: 0172/ 6222 922
According
to our licence granted by the City of Heidelberg
we offer transportation services to passengers
in hired cars in accordance with §49
PBefG (Passenger Transportation Act). The
services we offer are: airport shuttle service,
private and business journeys and other chauffeurservices.
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1.
Bookings |
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A
contract of carriage between a party (herein
after called the customer) and us (herein after
called PCS) is executed in the manner it is
booked by telephone, by fax or in writing. A
booking is only valid if it has been confirmed
by PCS. We reserve our right to decline a booking.
The customer is only entitled to be transported
on the agreed date from the agreed pick-up point
to the agreed destination. We charge an additional
express fee of €20 for bookings out of
our office hours and for bookings at short notice.
Short notice bookings are defined as following:
bookings for the same day and bookings made
after 17:00 for the following day.
The same fee applies if a booking is changed
during these times.
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2.
Changes to Bookings |
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Our
office has to be notified of any changes to
bookings in advance and these changes have to
be confirmed by us prior to the booking, prices
may change if necessary. Our drivers can only
make changes to a booking if:
a) these changes are discussed with and agreed
to by PCS,
b) these changes do not exceed the usual scope
of a chauffeur service.
PCS is not liable for damages or proper performance
due to initial inability and primary
impossibility (q.v. 5.). This also applies if
the service cannot be performed due to unexpected
damage to one of our vehicles. PCS will take
care of a proper replacement.
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3.
Airport Shuttle Bookings |
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We
transport our customers according to the bookings
– from door to door (i.e. to/from the terminal).
At the airport we always pick-up our customers
at the designated meeting point within the terminal.
The customer is obliged to find our driver who
is waiting at the meeting point holding a sign
with the customer's name and/or the company name.
We always aim to be on time, even if the departure
or arrival times change on short notice. If the
departure or arrival times change drastically
– that is 60+ minutes – the customer
is obliged to notify our main office as soon as
possible to ensure he can be picked up on time.
The customer is liable for any damages arising
from late notification (e.g. the customer has
to pay for bookings if they are not cancelled/changed
on time,
q.v. 6.). Our drivers are obliged to wait at the
meeting point for up to 60 minutes after landing
and to have your name called out over the tannoy.
Hereafter the customer is charged a waiting fee
of €3,00 per every 15 minutes. If the customer
does not turn up at the meeting point 75 minutes
after landing the driver is allowed to leave. |
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4.
Prices
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The
prices are those stated in our current price
list. We reserve the right to correct any calculation
errors. Special offers/package deals are only
valid for a short period of time and for specific
bookings. |
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5.
Payment |
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Payment
is due after the journey has been completed.
If the sending of an invoice has been agreed,
payment is due on receipt of the invoice. The
invoice has to be paid within 10 days by bank
transfer (please state your invoice number and
customer number). |
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6.
Cancellations |
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If
a booking is cancelled we may charge the customer
for costs already incurred. This also applies
if the customer does not undertake the journey
as stated in the booking.
Cancellation options:
a) Cancellations up to 48 hours before the booked
journey are free.
b) Cancellations up to 24 hours before the booked
journey are charged at 50% of the price of the
journey.
c) Any cancellations made after the times stated
above or bookings that have not been cancelled
will be charged with the full amount of the price
of the journey.
If a journey cannot be undertaken on time due
to unforeseen operational circumstances the customer
may order a taxi for himself after waiting for
a reasonable period of time (15 minutes) and after
consulting our main office. PCS will then compensate
the customer for any differences between the taxi
fare and the price of the original booking. |
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7.
Compensation |
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PCS
is not liable for compensation if a journey cannot
be undertaken due to circumstances beyond PCS'
control, e.g. force majeure, traffic jams, vehicle
breakdowns, extreme weather conditions, etc..
PCS is liable for damage to property for up to
€1,000 per person. PCS is liable for personal
injuries in accordance with our property and casualty
insurance. A condition for PCS' liability is gross
negligence and intent or a culpable violation
of essential contractual rights and duties by
PCS or one of our employees. Any complaints or
claims are to be submitted in writing to our main
office immediately or within one week at the latest. |
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8.
Prohibited Use |
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Vehicles
owned by PCS are prohibited to be used for:
a) transporting hazardous substances of any kind
b) carrying out criminal offences within the German
Penal Code (§1-9 StGB Strafgesetzbuch)
c) for journeys which exceed the contractual use.
The customer is not allowed to instruct the driver
to use the vehicle for any of the purposes listed
under point 8 a) to c). |
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9.
Changes and Modifications |
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We
supply the vehicle in accordance with the booking.
PCS reserves the right to substitute the vehicle
if the booked vehicle cannot be supplied due to
operational circumstances or objective impossibility. |
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10.
Data Storage |
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The
customer agrees that PCS may store his personal
data for company purposes.
Our general terms and conditions remain valid,
even if individual provisions thereof are or become
invalid. |
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